ABOUT US
About Zap Travel
ZAP Travel & Tours is a travel management company with a strong focus on corporate travel. We have, over the years, built a relatively strong network of partner principals with whom we have accounts. The network covers the entire facet of the travel and tourism industry including accommodation establishments, airlines, car hire companies as well as tour operators. These relationships allow us to serve our clients with ease. Our singular focus is excellent customer service 24/7.
When it comes to destinations and travelling, be it business or leisure, we remove the hassle and concerns from your hands. With our in-depth knowledge of the business of travel, you can trust that you're in good hands. As a proud member of the Sure Travel Group, we have been bringing people, businesses, places and diverse cultures closer together for the past 15 years with great success.
We have been building purposeful and strong partnerships with suppliers, customers and industry associations across the travel and tourism industry. This leads to better insights, deeper collaboration and the trust needed to navigate the ever-shifting travel landscape.
Why Choose Us?
Customer Experience
At Zap Travel, each one of us is committed to the success of our customers. We take an active interest in their business by asking probing questions to understand their needs better. We share a personal responsibility to maintain our customers’ loyalty and trust and we strive to exceed our clients’ expectations.
We pride ourselves on delivering exceptional customer service at every step of your journey. Whether you need assistance with itinerary planning, applications, or emergency support during your trip, our dedicated team is committed to providing prompt and personalized assistance.
Our Commitment to Excellence
At Zap Travel, each one of us is committed to the success of our customers. We take an active interest in their business by asking probing questions to understand their needs better. We share a personal responsibility to maintain our customers’ loyalty and trust and we strive to exceed our clients’ expectations.
We pride ourselves on delivering exceptional customer service at every step of your journey. Whether you need assistance with itinerary planning, applications, or emergency support during your trip, our dedicated team is committed to providing prompt and personalized assistance.
Cost Efficiency
We understand the importance of cost efficiency in corporate travel management. Through strategic partnerships and negotiation, we leverage our buying power to secure competitive rates on flights, accommodation, and other services, helping you maximize savings without compromising on quality.
Integrity & Loyalty
We hold ourselves to the highest standard of ethics. We are genuine in our commitment to one another. We are all accountable for decisions made by the team and support one another.
Respect
We demand of ourselves the highest level of professionalism in our dealings with all our stakeholders. We respect each other and all our stakeholders. We respect and value the contribution of each team member. We develop each other and we grow by holding each other’s hand. We carry ourselves with the pride that comes from respecting ourselves and others.
Teamwork & Expertise
We make decisions in an inclusive and decisive manner. We value diversity of opinion. We work hard and we play hard as a team. We take pride in our work and our team, and leave no doubt that we are a team. Our exceptional team of travel experts is passionate about delivering unparalleled service and creating experiences that will last a lifetime. With Zap Travel & Tours, you can rest assured that you are in the hands of professionals who are dedicated to making your travel ideals a reality.
Passion
We encourage and reward innovation and imagination. We are a creative and energetic team with a bias toward action. As a winning team, we strive for our enthusiasm to be felt in every customer interaction.
Flexibility
We believe that no two businesses are alike, which is why we offer personalized travel solutions tailored to meet your specific requirements. Whether you’re a small startup or a multinational corporation, we craft bespoke travel itineraries that align with your budget, preferences, and corporate objectives.
Empowerment Credentials
ZAP Travel & Tours is a 100% empowered company with a level 1 BBBEE rating. We are committed to meeting all the targets of the Employment Equity Act and, in that way, help empower the previously disenfranchised people of our country. We are also actively involved in empowering women and the youth through our recruitment policy. In addition, we are involved in the educating and training of youth by offering opportunities for internships.
