At Zap Travel & Tours, we are dedicated to safeguarding your privacy and maintaining a secure online environment for all users. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the Protection of Personal Information Act No. 4 of 2013 (hereinafter referred to as POPIA), when you visit our website www.zaptravel.co.za (hereinafter referred to as “the Site").
The Site is operated in accordance with the laws of the Republic of South Africa. By utilising the Site, you acknowledge that your personal information and all matters related to this privacy policy are governed by South African law.
Your access to and use of the Site signifies your acceptance of the terms outlined in this Privacy Policy. Should you not agree with any part of this policy, you are advised to refrain from using the Site.
We collect various types of information to provide and improve our services to you. This includes both personal and non-personal data:
When you interact with the Site, we may collect, but not limited to, the following categories personal information:
Identification information: first and last name, identification or passport number, date of birth, information of your activities and interests, medical aid information;
Contact information: name, email address, phone number;
Account information: in the event that you create an account; we may collect username, password, and other relevant details; and
Payment information: If you make purchases or payments, we may collect billing details, such as credit card number, billing address, etc. (Note: We do not store full payment details; these are processed through secure third-party payment processors).
We may further collect, but not limited to, the following categories of non-personal information about your usage of the Site, including:
IP Address: Your IP address helps us identify the geographical location of users and analyse website traffic;
Cookies: We use cookies (small text files placed on your device) to enhance user experience, analyse site traffic, and offer personalized content; and
Device and Browser Information: Information about the device and browser you use to access the Site (e.g., operating system, screen resolution, browser type).
Payment information: If you make purchases or payments, we may collect billing details, such as credit card number, billing address, etc. (Note: We do not store full payment details; these are processed through secure third-party payment processors).
The information we collect may be utilised for the following purposes:
To provide services: to fulfil your requests, provide support and services, and manage your account;
To improve the site: to enhance the functionality and user experience of our Site based on usage patterns and feedback;
To communicate with you: to send you updates, newsletters, and marketing materials, and respond to your inquiries or support requests;
To process payments: to complete transactions and provide billing information for services rendered; and
For analytics and security: to track the Site performance, analyse user behaviour, and protect against fraud and security threats.
We use cookies and similar tracking technologies to enhance the experience of visitors to the Site; enabling:
Remember user preferences (e.g., language, region);
Analyse the Site traffic and patterns; and
Improve the functionality of our services.
You can control the use of cookies through your browser settings. However, disabling cookies may impact certain features of the Site.
We take reasonable steps to protect the personal data we collect from unauthorised access, alteration, or disclosure. These steps include:
Encryption: using SSL (Secure Sockets Layer) technology to secure sensitive data transmitted through the Site;
Access Control: restricting access to personal data to authorised personnel only; and
Regular Audits: conducting security audits and assessments to ensure compliance with industry standards.
Note: no method of data transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We are committed to protecting your personal information and ensuring its use complies with the POPIA. Ensuring we do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following circumstances:
Service Providers: we may share your information with trusted and affiliated third-party service providers who assist us in operating the Site and providing services, such as payment processors, email service providers, and hosting services and Sure travel booking services platform;
Legal Requirements: we may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal or regulatory requirements;
Protection of Rights and Safety: we may share your information to protect our rights, safeguard the safety of users and property of our business as permitted under the law. Further to prevent, detect or investigate suspected fraud, unauthorized activities, or breaches in relation to our terms and conditions;
Cross-Border Data Transfers: in the event that your personal information is transferred outside of the Republic of South Africa, we will ensure that the recipient is subject to the laws, agreements or binding corporate rules that provide an adequate level of date protection; in accordance of Chapter 9 of the POPIA;
Contest, Surveys & Questionnaires: when you are signed by for sweeptakes or contest, or complete questionnaires or surveys, we collect the submitted information to analyse the results for research purpose, to send you other information,
Meta processes information: we share certain data with Meta Platforms to enhance our services and provide personalised experiences, such as targeted advising or analytics.
Consensual sharing: We may share your information with third parties when you have provide explicit, voluntary and informed consent; in accordance with Section 11 of the POPIA.
The Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. Therefore we recommend reviewing the privacy policies of any third-party websites you visit. We disclaim all liability for any loss, damage or other consequences that may arise from your use of third-party websites, applications, or services, including those linked from our platform.
In line with the applicable legal provisions of your region; you may have certain rights regarding the personal information we collect about you, including:
Access: the right to request a copy of your personal data;
Correction: the right to request correction of inaccurate or incomplete information;
Deletion: the right to request the deletion of your personal data, subject to certain legal restrictions; and
Access: the right to request a copy of your personal data;
Opt-Out: the right to opt out of receiving marketing communications from us.
To exercise any of these rights, please contact us using the information provided below.
We are committed to protect the privacy of children and do not knowingly collect or process personal information from individuals under the age of 18 without the appropriate and verifiable parental or guardian consent. The Site is not intended for children under the age of 18. If we discover that we have collected personal data from a child under the age of 18, we will take immediate steps to delete such information.
If you are a parent or guardian and believe that we may have collected personal information of a child under the age of 18 without your consent; please contact us using the information provided below.
We may update this Privacy Policy from time to time to reflect changes in our practice and or legal requirements. Any updates and modifications will be posted on this page and the Last Updated" date at the top of the page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed on how we are protecting your personal information.
Your continuation of utilising our services after any changes are implemented to this Privacy policy, constitutes that you are in agreement with the updated terms. In the event that you are not in agreement with the updated terms, the onus is on you to discontinue the use of our services.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: